Covid-19 (the Coronavirus) Keeping You –Our Staff – Our Hotel- Safe
At Crofton House Hotel we are proud to have retained, for a number of years, our “Certificate of Excellence” from Trip Advisor and a rating above ‘9.3’ through booking.com.
By working together, we trust this information provides all our guests with reassurance of a safer stay and being “COVID SECURE”.
Please read the following information in full. Updated on 23rd June 2020 @ 13.50
In line with UK government guidelines and associated hotel industry advice relating to us being able to open, we trust you will accept the need for the actions stated below. If not, you could move your booking to a later date or cancel. Checking in at Crofton House Hotel is an automatic acceptance of all these COVID-19 restrictions, which may be amended at any time without notice.
In short: In order for us all to maintain the government’s social distancing rule of ‘one metre plus’ we have reduced the number of rooms and suites available. Check-in and check-out is staggered, as well as all meals. PPE is used by staff where necessary and guests are advised to use PPE such as hand sanitiser and face coverings. Our leisure facilities are currently closed. Restrictions on travel imposed by governments are to be observed.
In a bit more detail, though not an exhaustive list and in no particular order of priority:
Payments: Since Covid-19 all current bookings are made with no advance payment taken at time of booking. To limit social contact, guests have the additional option of paying for their booking by bank transfer (BACS). Please call us for details on 01803213121. Credit and Debit cards are still accepted. Where possible ‘contactless’ payments are requested for hotels spends; staff are also be able to manually process credit or debit card payments.
Prior to arrival: Please ensure all governments travel restrictions are kept to. Any guest feeling ill or having symptoms before arriving at Crofton House Hotel will need to postpone their booking to a later date or cancel.
Guest PPE: We strongly advise all guests to download the UK government recommended track and trace app, if available, prior to arrival and to carry PPE such as personal hand sanitisers, face coverings and disposable gloves. There is a chemist just next to Crofton House Hotel, along with other chemists and stockists in the town centre, which are able to assist in providing PPE. Guests should ensure they wash hands for at least 20 seconds regularly.
Staff PPE: All staff have been trained and provided with PPE including hand sanitisers, face coverings and gloves. Strict hand washing is adhered to.
Your welcome at Crofton House: A reception screen is now in place. All guests have a temperature check upon arrival. We trust all will be well. However, if any person in your party is found to have a temperature of and above 37.8c or displaying symptoms, including a persistent cough, loss of taste or smell the guest and their party will be advised to move the booking to an alternative date or cancel the booking. Guests will not be able to stay and will need to return home, report for a COVID-19 test and self-isolate. Sanitised room keys are issued once Check-in formalities are completed.
Luggage: Although staff are able to assist with luggage, the hotel industry advice is for guests to carry their own luggage where possible.
Hand sanitiser: Handsanitiser is available at locations in the hotel, including at reception, for your use.
Breakfast and other meals: While we pride ourselves on consistently maintaining a “Food Hygiene” rating of ‘5’, we have had to amend our service. A Continental breakfast is available to have as room service. In the dining room, in accordance with the UK government’s social distancing guidelines, a number of tables have been removed and all meals are staggered with bookable time slots. You will find tables clear of cutlery and condiments; these will be provided once you are seated, with many of these items being pre-wrapped or in sachets for all meals. There is no breakfast buffet, though buffet items will be available on request. Our ‘all day’ menu is available, though with restricted choice. Please do not ‘switch’ tables once seated for your meal. We remain able to accommodate most dietary needs and ask you to inform Crofton House Hotel of such needs at time of booking or prior to arrival.
The Crofton House Hotel Bar: Alcoholic and non-alcoholic beverages are still available and served by staff. There is no service at the bar itself and guests are not be able to sit at the bar.
Leisure facilities: In line with UK government and hotel industry guidance, our swimming pools, hot-tub, Jacuzzi, steam, sauna and games room facilities remains closed until any further changes in UK government and hotel industry guidance. All board games, jigsaws and books have also had to be removed from use. Although leaflets and maps are not on display, they are available on request from staff and from the reception.
Room and suite servicing: All rooms and suites are cleaned with the use of a ‘Bio-mister’ prior to arrival. In line with industry advice, like other hotels, guests with a booking of seven nights or less will not have their room or suites serviced. Guests with a booking of more than seven nights will have their rooms and suites serviced on the seventh day, including staff using the ‘Bio-mister’. Throughout your stay replacement of the usual complimentary beverage items and toiletries are available from staff for all guests on request. Bins are to be left outside rooms for emptying each day.
Toilets: Hotel toilets in the public areas will not be available for use. Guests are asked to use the facilities in their own rooms and suites. Please wash hands for a minimum of 20 seconds.
All laundry: Laundry at Crofton House Hotel is cleaned ‘in house’ using additional industry approved anti-bacterial detergents, ensuring a consistent high quality of cleanliness while removing social contact with unknown laundry staff from laundry companies.
Public areas: When moving around Crofton House Hotel, please maintain the required ‘one metres’ plus social distancing and take note of any additional signs. Hand sanitiser is available around Crofton House Hotel for your use. Please stay within your group and maintain the ‘one metre plus’ social distance from all other people where possible. Please avoid crossing with others on the stairs and corridors. Staff regularly sanitise door handles and surfaces around Crofton House Hotel.
Non-resident guests: We are usually more than happy for you to meet and entertain non-resident guests at Crofton House Hotel. However, during these unpredictable times only resident guests are permitted in the hotel and gardens.
In an unlikely event: If a guest develops any signs or symptoms - including a persistent cough, high temperature or loss of taste or smell - while staying at Crofton House Hotel, the guest must inform the hotel staff immediately. The affected guest and their party must remain in their room or suite until they are able to leave safely and return home. Guests will be required to adhere with test and trace formalities. Any request for an extended stay would need to be discussed and assessed with senior hotel staff with the guest covering any additional cost of such a stay.
On your departure: In order to assist in social distancing, we request you settle any outstanding bills with our staff the evening before departure, using ‘contactless’ payments where possible. A receipt for all payments at Crofton House Hotel will be issued to guests, preferably by e-mail. Although staff are able to assist with luggage, the hotel industry advice is for guests to carry their own luggage when possible. In the unlikely event you are affected by COVID-19 within 14 days of your departure, please follow the ‘test and trace’ process and inform us at Crofton House Hotel.
We are here to respond to any concerns you may have. Please feel able to call us on 01803 213121. Or e-mail us at firstname.lastname@example.org
While this information is not an exhaustive list and can be amended at any time without notice, we trust we have provided you with enough information about your time with us at Crofton House Hotel to have a reassured stay and be “COVID SECURE”.